Returns

And if you’d like additional information about any of our products prior to ordering, please contact us. We have a team of very friendly and educated customer experience reps standing by. 

I've changed my mind! What can I return? 

Unused items in their original packaging (the seal cannot be broken) within 14 days of delivery.

 

Our Return Policies

• Namaste Vaporizers accepts returns on unused and unopened products within 14 days of delivery.
• Customers are responsible for paying for return postage.
• If you keep your credit for a future purchase or return the product for an upgrade, we will provide a return label and no restocking fees will apply. This condition applies only to products that are still sealed.
• Items must be unopened and in their original packaging
• All items may be subject to a restocking fee of 15% of their retail value. (This includes parts and/or accessories.)
• Functioning items returned to us in used condition may be subject to a restocking fee of 50% of their retail value.
• Please note: any special fees paid at checkout for original orders (i.e. expedited shipping) are non-refundable.

My Glass item arrived broken?

Glass items (or glass parts in non glass items) that arrive damaged must be reported within 48 hours of customer delivery to support@namastevapes.com. Please attach images to your email.

Items that are last sale

• Glass item(s) are last sale; no returns accepted.
• All Storz & Bickel products are last sale.
• All used vapes

Something is wrong with my item I think it's defective

For PuffCo, Grenco Science, PAX, Arizer, KandyPens, Firefly, Storz & Bickel, Dr. Dabber,  Dynavap, and XVape you'll need to contact the manufacture to have them service your vaporizer. 

For all other defective vapes, you’ll need to upload a picture that shows the issue and follow our return process listed below.

Want to get your return started?

No problem! Once you’re ready, go ahead and click on the button below to choose the item you want to return.

You will need to have the following information available:

• The order number from the item you want to return.
• The e-mail address used to place the order you are looking to return.
• If it's a vaporizer we will need the serial number (if you need help locating the serial number for your vape, you can reach out to us and we’ll help you.)
• If your unit is defective, you’ll need to upload a picture that shows the issue.

Please be as detailed as possible on the reasons for your return. This information will help us give better advice to future customers, and better understand your needs.

Our team will receive your request and review it in less than 24 hours.

Please be as detailed as possible on the reasons for your return. This information will help us give better advice to future customers, and better understand your needs.

If the address in the order is incorrect and the package is returned to the sender, we can return it free of charge. If a refund is requested, we will apply a 15% restocking fee.

By responding to this email, or returning the product, I acknowledge that I have read, and do hereby accept the terms and conditions contained in this Consent Agreement.